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Convenient location, so so service

“I stayed there twice as I had to take the ferry to Tortola and back. The location is great
as you can just walk to the ferry terminal. The rooms are standard, clean, working wifi
etc. Has a funky window in the bathroom that opens into the room which some may like,
some may not. The non sea view rooms have frosted glass so you cannot see outside
(but maybe you don’t want to see). I was OK with the room but my friend changed to
another hotel on the way back as the service was not that great and she didn’t like the
room. The receptionists are in general not friendly at all. When we checked in the first
time, they didn’t have the reservation for my friend, and though trying to accommodate
her, she was pretty unfriendly. Second time we checked in, the room was not ready after
4pm and had to wait, which was not a problem, but she didn’t indicate how long the wait
will be, nor apologetic about the fact that we had to wait. A little “sorry” would have been
nice. And when I asked how much the taxi will cost to the airport, her answer was brief
and abrupt saying that she doesn’t know. (which is odd, when you work in a hotel
anywhere in the world, the receptionist can give you an estimate). She didn’t seem very
interested in giving any service.
But for the price and convenience to the ferry, it is a good hotel. Don’t expect any

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